First Press

Support

Write to [email protected]. One person reads it; expect a reply within a couple of days.

The scan picked the wrong pressing

An album has hundreds of pressings, and some of them are identical on every detail printed on the record — same catalogue number, same label, same country. When the app cannot tell them apart it shows a shortlist instead of guessing, and the deadwax decides: tilt the record under a lamp and read the letters etched in the run-out groove near the label. That is the one thing that separates a first press from a repress.

It says the daily limit is reached

Photo recognition is capped per day to keep the service affordable. The count resets the next day. Searching by catalogue number keeps working in the meantime.

Why is the price different from what I see on Discogs

The headline figure is Discogs' own estimate for that pressing in the grade you set. The "from" figure beside it is the cheapest copy listed right now. They answer different questions, and neither is a promise of what a record will sell for — they are estimates, not appraisals.

No price at all for my record

Discogs only estimates pressings with enough trading history. For a scarce or obscure release there may be nothing to go on, and the app says so rather than inventing a number.

Managing your subscription

Subscriptions are billed through your Apple Account and renew automatically unless cancelled at least 24 hours before the period ends. Manage or cancel in Settings → your name → Subscriptions on your iPhone. Refunds are handled by Apple, not by us. Restoring a purchase on a new device: Settings → Restore Purchases inside the app.

Deleting your data

Your collection lives on your device, so deleting the app deletes it. For the anonymous scan records held on our side, email us and we will explain how to find your device identifier and remove everything tied to it.